Frequently Asked Questions

What is FotoJournal?

Fotojournal is a blogging platform for professional photographers. It lets you start a blog, customize your design (without having to know HTML), upload and publish photos, and get comments. It also provides a growing social network that allows photographers to connect with others in their industry and showcase work to clients.

Where do I go for help?

Our support site is located at help.myfotojournal.com and contains a knowledge base of tutorials on various subjects:

You can also submit a support request if you’ve got any additional questions.

How can I contact FotoJournal?

All types of inquiries can be sent to hello@myfotojournal.com We try to respond as timely as possible, typically within 24 hours.

Do you offer custom design?

We sure do! Have a look at our custom blog design page.

What currency do you bill in?

All transactions are processed in US Dollars (USD).

What is your refund policy?

Because fotojournal is a month to month, pay-as-you-go service, we do not issue refunds unless we have made some kind of billing error (eg: duplicate charges, incorrect amount, etc). In the extremely rare event that fotojournal experiences a service disruption (eg: downtime or slow performance) we may, at our discretion, issue a full or partial refund for the billing cycle in which the disruption occurred.

If you are unsatisfied with fotojournal (which we hope doesn’t happen!) you can simply cancel your account and you will not be billed again. For more information, please see our Terms of Service.