Frequently Asked Questions

What is FotoJournal?

Fotojournal is a blogging platform for professional photographers. It lets you start a blog, customize your design (without having to know HTML), upload and publish photos, and get comments. It also provides a growing social network that allows photographers to connect with others in their industry and showcase work to clients.

Where do I go for help?

Our support site is located at help.myfotojournal.com and includes tutorials on various subjects, including how to publish photos, adding a logo, and more.

How can I contact FotoJournal?

If you’re a FotoJournal customer and need help, drop us a line at support@myfotojournal.com — we typically respond within a few hours. Or if you’re logged in you can click the pink “?” icon in the bottom-right corner of the page:

All other types of inquiries can be sent to hello@myfotojournal.com We try to respond as timely as possible, typically within 24 hours.

Do you offer custom design?

We sure do! Have a look at our custom blog design page.

What currency do you bill in?

All transactions are processed in US Dollars (USD).

What is your refund policy?

Because fotojournal is a month to month, pay-as-you-go service, we do not issue refunds unless we have made some kind of billing error (eg: duplicate charges, incorrect amount, etc). In the extremely rare event that fotojournal experiences a service disruption (eg: downtime or slow performance) we may, at our discretion, issue a full or partial refund for the billing cycle in which the disruption occurred.

If you are unsatisfied with fotojournal (which we hope doesn’t happen!) you can simply cancel your account and you will not be billed again. For more information, please see our Terms of Service.